Terms of service

Customer Care

Your comfort and safety are our priority. If you are feeling unwell or experiencing any contagious illness symptoms, please contact us as soon as possible to discuss rescheduling your appointment.

Booking Policy

  • A non-refundable deposit is required to secure all appointments.
  • Appointments are not confirmed until the deposit has been received.
  • The remaining balance is due on the day of your appointment.
  • Hair for wig installs, colouring or custom services must be received 3–5 days before your appointment unless otherwise agreed.
  • Shipping instructions and the studio address will be sent via email after booking.

Hair Drop-Off Policy

Hair must arrive within the required timeframe to allow sufficient preparation before your appointment.

Hair received less than 24 hours before your appointment will incur a £30 late drop-off fee.

If your hair is not received before your appointment and we are unable to complete the service, your appointment may need to be rescheduled. Your deposit will remain non-refundable, and a new booking fee may be required.

Lateness Policy

Please arrive on time for your appointment, there is a 15min grace period for all clients.

  • Up to 10 minutes late: £15 late fee
  • 11–20 minutes late: £30 late fee
  • More than 30 minutes late: Your appointment will be cancelled.

Late arrivals may also result in your appointment being shortened or rescheduled where necessary.

Cancellation & Rescheduling Policy

Appointments may be rescheduled up to 48 hours before your appointment.

  • Rescheduling or cancelling with more than 48 hours' notice: your deposit can be transferred to one future appointment.
  • Cancellations within 48 hours of your appointment: deposit is forfeited.
  • Cancellations within 24 hours or failure to attend your appointment (no-show): the full service cost will be charged.

Right to Refuse Service

House of RD reserves the right to refuse or discontinue service where a client displays abusive, aggressive or inappropriate behaviour, or where it is not possible to safely complete the requested service.