Terms of service

Customer Care (Covid-19)

Upon arrival clients will be provided with anti-bacterial gel to thoroughly sanitise your hands. Please refrain from attending your appointment if you have any flu like symptoms. 

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Booking Policy

All bookings require a non refundable deposit in order to secure your appointment. An email will be sent with shipping details for hair drop offs and postage. Hair should be sent 3 - 5 days prior to your appointment.

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Lateness

Please be sure to arrive on time to appointment. If you are 10 minutes late, you will be charged with a £15 late fee. If you are 20 minutes late, you will be charged with a £30 late fee. After 30 minutes your appointment will be cancelled.

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Cancellations & Rescheduling

You can cancel/reschedule your appointment up until 2 days before you appointment date. Cancellations with less than 24hrs notice will be charged the full service amount. Any other cancellations will result in losing your deposit.